OutcomeLet’s get it sorted.
Tell us your platform, app version, what you expected, and what happened. Include a screenshot if it helps, with private information removed.
Email supportWe’re here to help
Back to
your arena.
Help with your account, mobile access, or Companion setup.
Privacy & data
Request Outcome.GG account or data deletion, even without the app.
Account deletion instructions ↗
privacy@playante.net ↗Security disclosures
Report a suspected vulnerability confidentially.
security@playante.net ↗Check these first.
My phone won’t link to Companion.
Generate a new QR code if the previous one expired. Sign in on your phone and allow camera access to scan. If the PC shows a connection error, check its network connection and follow the instructions in that installed version.
My camera or microphone is missing.
Choose This PC in host sources, allow the relevant camera or microphone permission, then refresh devices. Check whether another application is using the device. Choose gameplay audio separately from your voice microphone.
My gameplay audio is silent.
Choose the output device carrying the game sound. Check whether the source is Off or unavailable. Gameplay audio and host microphone controls are independent.
My stream is waiting or unstable.
Review Companion’s health feedback, network connection, and selected display. Close unnecessary capture workloads and use the recommended gameplay quality. Stop before changing locked sources.
I need a mobile invitation.
Email support@playante.net with the platform you use. If you already have an invitation, open its original installation link.